Last updated: July 2026
Terms of Service
These terms govern your use of cques.ai and the Services provided by cques LLC ("cques", "we", "us"). By accessing or using the Services, you agree to these terms.
THE SERVICES
In order: an Operations AI Audit, implementation services (working software and AI agents put in your team’s hands, connected to the systems you already run), and, for engagements that call for it, a custom operations platform build (custom ERP and AI systems we build and deploy for each client). Each Service is described in your engagement letter, which controls in case of any conflict.
ENGAGEMENT RESPONSIBILITIES
You are responsible for the accuracy of the information you provide us. If your engagement includes a deployed operations platform, you are responsible for keeping its credentials secure and for the activity under them. Notify us immediately of any unauthorized access at support@cques.ai.
PAYMENT AND BILLING
Implementation services follow the payment schedule in your engagement letter. Operations platform builds, when part of an engagement, are billed per engagement: a deposit to start, the balance at milestones or handoff. All fees in USD unless otherwise stated.
REFUND POLICY
Refunds for any engagement, whether audit, implementation, or operations platform build, are governed by the terms of your engagement letter.
ACCEPTABLE USE
Do not use the Services to violate law, infringe intellectual property, distribute malware, abuse other users, or attempt to bypass security controls. We may suspend access to a deployed operations platform, or end the engagement, for violations of these terms.
INTELLECTUAL PROPERTY
Custom code we build for your engagement is assigned to you at handoff, as set out in your engagement letter; you own it outright. We retain all rights to the cques brand and to pre-existing platform components, tooling, and know-how developed outside your engagement. You retain all rights to the data you input into your deployed operations platform. You grant us a limited license to host, process, and display your data for the purpose of delivering the Services.
AI-ASSISTED CUSTOMIZATION
AI-generated changes to your operations platform instance are reviewed by a human engineer before going live. We are not liable for content generated by AI systems beyond our standard service-level commitments.
DATA EXPORT AND PORTABILITY
You can export your data from your deployed operations platform at any time in standard formats (CSV, JSON, Postgres dump). Upon termination, we provide an export and delete your data within 90 days unless legally required to retain longer.
SERVICE AVAILABILITY
Each client’s operations platform runs on infrastructure they own and control. Planned maintenance announced in advance. We are not liable for downtime due to circumstances beyond our reasonable control.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, our total liability for any claim arising out of these terms is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
TERMINATION
Either party may terminate an engagement per the terms of the engagement letter. We may suspend or end Services for material breach of these terms with reasonable notice.
GOVERNING LAW
These terms are governed by the laws of the State of Florida, USA. Any disputes will be resolved in the courts of Miami-Dade County, Florida.
CHANGES
We will post material changes here, with an updated date, at least 30 days before they take effect.
CONTACT
cques LLC, Miami, FL · support@cques.ai
These terms are reviewed and updated as the Services evolve.